Every customer message in one shared inbox.
Customer chat brings WhatsApp Business, Instagram and Facebook messages, website chat and email into one inbox your whole team can answer. Messages are assigned, nothing is missed when someone is off, and common questions such as opening times or availability can be answered automatically.
Last updated
PriyaDo you have a table for 6 on Saturday?
We do, 19:30. Here is the booking link.
Typing...
Business systems and apps
What you get
One inbox
WhatsApp, Instagram, Facebook, website chat and email side by side.
Assign and follow up
Give a conversation to a colleague and see who has replied.
Saved replies
Answer the questions you get every day in one tap, in your own words.
Automatic answers
Opening times, prices and booking links sent automatically outside opening hours.
Linked to bookings
See a customer's bookings next to the chat and book them in from the conversation.
How it works
- 1
Connect your channels
We connect your WhatsApp Business number, social accounts, email and website.
- 2
Write your replies
We set up saved and automatic replies with you, in the way you talk to customers.
- 3
Train the team
A short session shows everyone how to pick up, assign and close conversations.
What it costs
Fixed price, quoted in writing after a 30-minute call. You own the finished system.
Common questions
Can we keep our existing WhatsApp number?
Yes, in most cases your current number moves to the WhatsApp Business Platform so the whole team can answer from one inbox.
Does it answer customers automatically?
It can answer simple questions such as opening times, prices and booking links. Anything else is passed to a person.
Can several people answer at once?
Yes. Each conversation shows who is handling it, so two people never reply to the same customer.
Often built together
Six promises we put in writing.
Tap a card to read the detail. These go into every quote we send, so you can hold us to them.
Talk to us about customer chat.
We reply within one working day with a time for a 30-minute call. No sales script, and a fixed quote afterwards.